Fostering Effective Client Relationships in Business Settings
Develop confident communication and relationship-building skills to engage clients effectively, build trust, and enhance service delivery—fostering strong partnerships that support business success and stakeholder satisfaction in ICT settings.
This accredited course leads to a Statement of Attainment for ICTICT608 – Interact with clients on a business level, issued by South Sydney College (RTO Code: 45279).
40-60 Hrs (Self-paced)
estimated duration
100% Online
learning mode
Start anytime
modality
Who This Course Is For?
Assessments
To demonstrate competency, you'll complete
Note: All assessments are aligned with the requirements of ICTICT608 and reflect real contract performance management practices.
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Essential Plan. Learn more
AUD $48 per month, billed annually
$59 billed monthly
Have an SSC coupon? Apply it below or at checkout. Once applied, the discount will appear during checkout.
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Premium Plan. Learn more
AUD $96 per month, billed annually
$120 billed monthly
Have an SSC coupon? Apply it below or at checkout. Once applied, the discount will appear during checkout.
- Choose Your Plan
- Login to your account
- Start learning instantly
Note: Industry-certified or partner courses are available separately and are not included in the standard subscription.
Includes accredited certification, assessment support, and formal recognition of your skills. Learn more
What You'll Learn?
-
Engage effectively with diverse clients and stakeholders.
-
Review service expectations and align solutions with business needs.
-
Draft proposals, present initiatives, and negotiate win-win outcomes.
-
Monitor service agreements and adapt delivery based on feedback.
-
Build long-term client relationships based on trust and communication.
Additional Learning Benefits
-
Courses like this one can contribute to university credit and industry certifications.
-
Many ICT units align with CompTIA certification, offering clear pathways to global recognition.
Topics Covered
-
Understanding the Client's Business Domain
Service Standards Organisational Culture SLAs Service Alignment
-
Developing New Business Opportunities
Client Expectations Industry Trends Proposal Writing Strategic Value
-
Negotiation and Agreement
Presenting Ideas Pricing Timelines Managing Terms and Changes
-
Client Monitoring and Feedback
Ongoing Relationship Management Feedback Loops Service Refinement
Learning Outcomes
By the end of this course, you'll be able to:
-
Communicate clearly and effectively with clients at a business level.
-
Understand and align ICT services with client expectations and values.
-
Draft, present, and negotiate professional business proposals.
-
Foster long-term relationships that support client satisfaction and retention.
-
Adapt solutions based on service-level feedback and performance reviews.
Learning Pathway
SSC Online provides a flexible learning journey designed to support your goals—whether you’re upskilling, pursuing formal qualifications, or preparing for university or industry certification.
Start Here
Essential / Premium Plan: Build your knowledge and skills with flexible, self-paced learning. Access up to 100 courses across high-demand fields like business, IT, project management, and cyber security.
Go Further
Accredited Units (available via Professional Plan or pay-per-certification). Complete formal assessments to earn a Statement of Attainment for nationally recognized units of competency.
Unlock More
Full Qualifications: Stack your accredited units to progress toward a full nationally recognised qualification.
Your Future Pathways
After completing full qualifications or selected accredited units, you can::
- Gain credit transfer to Australian universities toward a bachelor's degree (selected units only).
- Sit for CompTIA Certification exams (selected ICT units).
- Enhance your employability skills with industry-ready credentials.
*Credit transfer and certification opportunities are available for selected units only.
Certificates Included
Australian Accredited Certification (AQF Certificate)
(Available through formal qualification pathways)
Statement of Attainment for accredited unit
(Accredited Certification)
SSC Professional Certificate
(Essential & Premium)
Compliance Statement
This course is delivered and assessed by South Sydney College, a division of Knit Group Australia Pty Ltd (RTO Code: 45279).
The unit ICTICT608 – Interact with clients on a business level is drawn from the BSB Business Services Training Package and is nationally recognised training.
Statements of Attainment are issued in accordance with the Standards for RTOs 2015. For information about support services, fees, refunds, and your rights as a learner, please refer to the Learner Handbook or contact us directly via email: online.support@ssc.edu.au.
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Essential Plan. Learn more
AUD $48 per month, billed annually
$59 billed monthly
Have an SSC coupon? Apply it below or at checkout. Once applied, the discount will appear during checkout.
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Premium Plan. Learn more
AUD $96 per month, billed annually
$120 billed monthly
Have an SSC coupon? Apply it below or at checkout. Once applied, the discount will appear during checkout.
- Choose Your Plan
- Login to your account
- Start learning instantly
Note: Industry-certified or partner courses are available separately and are not included in the standard subscription.
Includes accredited certification, assessment support, and formal recognition of your skills. Learn more